How to order & Delivery
How to order
1. Go to the – CONTACT PAGE
Write all the details of the order, and your information for the package – Send.
We will come back with payment details.
2. Payment option. We take only revolut ! We work on our crypto payment option.
For order: go to contact page or send mail to : [email protected]
WE OFFER FREE AND FAST SHIPPING ON ALL ORDERS
We ship with DHL within Europe.
All shipments are sent TRACKED and you will receive a tracking number as soon as your order is shipped. You can track DHL shipments here, and you can track USPS shipments here.
SHIPPING RESTRICTIONS
-We do not ship any Mimosa hostilis products to Germany, Finland, and Norway. And Only within Europe.
ORDER PROCESSING TIMES
Orders are usually processed within 1 – 2 business days, but if we are experiencing a high volume of orders, shipments can be delayed by a few days. If any significant delay is to be expected, we will contact you by e-mail or phone.
We do not ship orders on weekends or national holidays.
PACKAGING
We package our products discreetly in regular DHL boxes or envelopes, with no stamps or any mentions of our website whatsoever. Inside the box, the Mimosa root bark will be appropriately labeled with all the needed safety information. We will also include an informative brochure with a guide on how to use Mimosa hostilis as a dye, and a simple soap recipe.
APPROXIMATE DELIVERY TIMES:
Delivery times vary according to destination and can be influenced by external factors such as flights availability, weather and overloaded customs. Please note that usually a package goes through multiple countries before reaching its final destination, so there can be some delays.
The table below shows estimate transit times under normal conditions to different regions:
LOST OR DAMAGED PRODUCTS
In case your order gets lost or damaged in transit, you are entitled to a reshipment or a refund.
If you receive your order with visible damage and/or powder leaking out, please take pictures of the box BEFORE and AFTER you open it and email it to us, so we can open a claim with the courier company.
Orders lost in transit will be reshipped or refunded after 15 business days with no recorded movement on tracking, or with confirmation of loss from the courier company.
RETURNS
If you are not entirely satisfied with your purchase, you can return the product to us for a refund.
If you already used some of the product, we will refund you the equivalent to what you have returned to us.
You need to return the product in the condition that you received it. If you return the root bark to us containing hair, dirt or any other impurities, you will not be entitled to a refund.
Return shipping is at buyers expense, but reach out to us and we may be able to arrange a return address near to you to save on return shipping costs.
To initiate a return, please e-mail us at [email protected]
IMPORT DUTIES AND TAXES:
Depending on what country you are based in and how large is your order is, it’s possible that you’ll be charged import fees upon arrival. Most European countries will charge VAT. The package will be sent from Europe so it will come through much easier & cheaper.
Import fees vary from country to country and are NOT included in our product prices. It is the buyer’s responsibility to check weather import fees are expected or not.
There will be NO REFUNDS for buyers who refuse to pay import fees on arrival.
If you have any further questions about our Mimosa hostilis delivery and payments policies, always feel free to email us at [email protected]