How to order & Delivery
OPTION A : www.SAFELLO.SE – www.SAFELLO.COM
Step 1.
– Loggin SAFELLO with bank id.
– But bitcoins for your order amount ex. 135€ – ( SWISH, PayPal, CARD )
– This is now in your wallet
STEP 2.
– Go to SHOP ( Swedish- HANDLA )
– PUSH ON SEND
– PUSH on the green text ( SEND MAX)
– UNDER RECIEVER, CHOOSE ” OTHER” and PASTE –
THE ADRESS WALLET : xxxxxxxxxxxxx
1: Select buy and select “start exchange”
2: Google the current exchange rate in USD for your purchase and fill it in
3: Enter the wallet address you received on your order in the BTC address field.
4: Press next and then next again
5: Fill in your email and “continue”
6: You will now receive a code via email that you fill in.
7: Pay with your card
WE OFFER FREE AND FAST SHIPPING ON ALL ORDERS
We ship with POSTNORD or DHL within Europe.
The Free shipping is not tracked. ( but include photo-proof of package sent out )
For tracking service – order 3kg or more. ( no tracking for denmark or finland )
SHIPPING RESTRICTIONS
-We do not ship any Mimosa hostilis products to Norway and france. And Only within Europe.
Norway : We can send the products, close to your borders within Sweden to a postoffice.
ORDER PROCESSING TIMES
Orders are usually processed within 1 – 2 business days, but if we are experiencing a high volume of orders, shipments can be delayed by a few days. If any significant delay is to be expected, we will contact you by e-mail or phone.
We do not ship orders on weekends or national holidays.
PACKAGING
We package our products discreetly in regular DHL/Postnord boxes or envelopes, with no stamps or any mentions of our website whatsoever. Inside the box, the Mimosa root bark will be appropriately labeled with all the needed safety information. We will also include an informative brochure with a guide on how to use Mimosa hostilis as a dye, and a simple soap recipe.
APPROXIMATE DELIVERY TIMES:
Delivery times vary according to destination and can be influenced by external factors such as flights availability, weather and overloaded customs. Please note that usually a package goes through multiple countries before reaching its final destination, so there can be some delays.
The table below shows estimate transit times under normal conditions to different regions:
DAMAGED PRODUCTS
If you receive your order with visible damage and/or powder leaking out, please take pictures of the box BEFORE and AFTER you open it and email it to us, so we can open a claim with the courier company.
RETURNS
If you are not entirely satisfied with your purchase, you can return the product to us for a refund.
If you already used some of the product, we will refund you the equivalent to what you have returned to us.
You need to return the product in the condition that you received it. If you return the root bark to us containing hair, dirt or any other impurities, you will not be entitled to a refund.
Return shipping is at buyers expense, but reach out to us and we may be able to arrange a return address near to you to save on return shipping costs.
To initiate a return, please e-mail us at [email protected]
IMPORT DUTIES AND TAXES:
Depending on what country you are based in and how large is your order is, it’s possible that you’ll be charged import fees upon arrival. Most European countries will charge VAT. The package will be sent from Europe so it will come through much easier & cheaper.
Import fees vary from country to country and are NOT included in our product prices. It is the buyer’s responsibility to check weather import fees are expected or not.
There will be NO REFUNDS for buyers who refuse to pay import fees on arrival.
If you have any further questions about our Mimosa hostilis delivery and payments policies, always feel free to email us at [email protected]